Your Trusted Customer Service Advisors

Guide for your business

This Text is for postitioning and display purpose only. Here text will be displayed after your content is provided/Finalized. This Text is for postitioning and display purpose only.

Investment property guide

Consultants guide

Customer Service points are moments of truth for any organization more so for the Retail, Financial Services, Telecom and Hospitality Sectors. The Customer Service Experience determines the success or failure of the Point of Sale. The world over successful organizations and business leaders have immensely benefited through an objective and transparent assessment of how his/her “Customer” Experiences while consuming services on offer. The Customer Service Experience Assessment (or CSEA) is an objective view of your business through the eyes of your customer.

The CSEA Programme undertaken by IU & A is a quick result oriented assessment/test which is carried out by an experienced Customer Service Manager who will visit your business site anonymously, posing as a regular customer, to experience and evaluate the level of customer service provided by your retail outlet. The CSEA can be undertaken in three forms:

		On-site visit to your shop

		Tele-calling and placing enquiries for order requests

		Enquiries through e-mails for proposals or order requests

The CSEA can be presented to you through a crisp customer service experience report or a numerical score indicating the weaknesses and gaps for course corrections. This will provide the management with a detailed assessment of employee performance and the variables that affect your customer's experience and satisfaction. Further, we will chart the progress of your CSEA program through regular visits and CSEA indexes.

Our Belief & Foundation

"A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."

Mahatma Gandhi

CSEA is a located in Mumbai City:
C-701, Mary Ellen,
Amboli,
Andheri ~ West,
Mumbai 400058