Our Customer Service Assessment service will demonstrate to you what your customers are experiencing so you can:

Understand the customer behaviour and match your merchandizing strategies.     Monitor the “in-shop” employee behaviour.     Monitor the success of your newly launched sales promotions programs.     Our findings help you introduce “Quality” in your customer receptions and selling processes.     Improve customer service and increase satisfaction and loyalty     Verify implementation of operations standards, shop displays, customer complaint resolution processes, etc

We will work closely with you to develop a CSEA program that addresses your company's organizational goals, training objectives and quality initiatives. On an average a new program can be implemented within a month after the mandate from the client.

We have developed programs and evaluation forms for the Retail, Hospitality & Services Industry. Our experienced team can custom develop a completely new evaluation form, use our existing assessment forms or suggest ways to improve your current evaluation strategies to target key objectives and areas of concern. We will undertake detailed research on your company such as target class of your customers, products sold, nature of customer complaints received in the past, etc. The quality of our output will depend on the secondary data made available by your company to our team. Each CSEA Report will be personally reviewed and submitted by the Founder Mr. Ismail Unwala to ensure a high level of quality assurance on the CSEA program.